Overcoming isolation in the dental team
Siobhan Kelleher explores how practices can create a more cohesive work environment for the dental team by applying Tuckman’s group forming theory and the drama triangle.
Working in a dental team can often lead to feelings of isolation among team members. Each member may have their own tasks and responsibilities, resulting in a lack of collaboration and teamwork.
However, understanding group dynamics and utilising theories such as Tuckman’s group forming theory and Karpman’s drama triangle can help dental teams overcome isolation and work together more effectively.
Group forming theory
Psychologist Bruce Tuckman developed the group forming theory, which outlines the stages that teams go through in order to become high performing. The stages include:
- Forming
- Storming
- Norming
- Performing
- Adjourning.
During the forming stage, team members get acquainted and establish trust. In the storming stage, conflicts may arise as team members learn to work together.
The norming stage is when the team begins to work together more smoothly. The performing stage is when the team is at its peak efficiency and effectiveness.
Lastly, the adjourning stage is when a team member leaves and the team has to readjust.
One of the most challenging stages in Tuckman’s theory is the adjourning stage. When a team member leaves, it can create a sense of loss and mourning within the group. It is important for team members to acknowledge and address these feelings in order to move forward and maintain productivity.
The drama triangle
In addition to Tuckman’s theory, Stephen Karpman’s drama triangle can also shed light on team dynamics. The drama triangle consists of three roles:
- The victim
- The persecutor
- The rescuer.
When a team member leaves, the remaining members may take on different roles within the drama triangle, leading to further conflict and isolation.
For example, a team member who feels victimised by the departure of a colleague may start blaming others for the situation (persecutor role), while another team member may try to rescue the situation by taking on extra responsibilities (rescuer role).
This dynamic can create tension and hinder the team’s ability to work together effectively.
Communication and collaboration
To prevent isolation within a dental team, it is essential for team members to communicate openly and work together towards common goals.
Regular team meetings, clear communication channels, and team building activities can help foster a sense of unity and collaboration.
By applying theories such as Tuckman’s group forming theory and Karpman’s drama triangle, dental teams can overcome isolation, address conflicts, and create a more cohesive and successful work environment.
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